Updates on affected services and systems.
Transport for London (TfL) has reconfirmed that the recent cybersecurity incident has not impacted customer data or impacted public transport services.
In a statement, TfL said it is ”currently dealing with an ongoing cybersecurity incident” and has taken immediate action to prevent any further access to our systems.
Also while the public transport network is operating as usual, its “proactive efforts to protect our services and secure our systems and data” means the that the following services remain affected:
Applications for Oyster photocards, including Zip cards, have currently been suspended
Pay as you go contactless customers are unable to access their online journey history
We are currently unable to issue refunds for journeys made using contactless cards, and Oyster customers will have to self-serve online
Many of our staff have limited access to systems and email and, as a result, we may be delayed or unable to respond to your query or any webforms previously submitted
Written by
Dan Raywood
Senior Editor
SC Media UK
Dan Raywood is a B2B journalist with more than 20 years of experience, including covering cybersecurity for the past 16 years. He has extensively covered topics from Advanced Persistent Threats and nation-state hackers to major data breaches and regulatory changes.
He has spoken at events including 44CON, Infosecurity Europe, RANT Conference, BSides Scotland, Steelcon and ESET Security Days.
Outside work, Dan enjoys supporting Tottenham Hotspur, managing mischievous cats, and sampling craft beers.
