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Best Enterprise Security Solution
The judges described the Tanium Platform as a “multi-faceted endpoint security solution that provide capabilities to identify, protect and detect against security threats.”

Tanium is a highly scalable platform, allowing the management of hundreds of thousands of endpoints from just a single set of servers deployed centrally. Customers using their on-premises solution can decide as to when they upgrade components, many of them choosing to do so first in testing labs before deploying to production, but many also choose to update directly in production.

Tanium provides a world-class “white glove” service that is unparalleled in the industry. Technical account managers (TAMs) partner with the customer throughout the full lifecycle of technology adoption, from sourcing to onboarding and training to full optimisation.

Tanium also has a robust customer community that provides a space for customers to interact with each other alongside our experts to discuss best practices, product enhancements and breaking industry news such as new vulnerabilities.

The Tanium Platform continues to make critical capabilities available to all customers. Some examples include lateral movement risk analysis, increased visibility into offline and unmanageable devices, improved insights from real-time and historical endpoint data as well as the ability to quickly remediate incidents when traditional safeguards fail, all from a single platform.

A large healthcare customer notes, “You can't say much better about a vendor than that they listen and they develop their product in line with customer requirements. I've attended a number of forums with Tanium and it's clear there is a culture of putting the customer at the centre of everything they do. And it's very much appreciated.”

Best Customer Service
Praising the quality of the entry and the supporting material, judges singled Tanium out for its “good technical account management and knowledge base as well as free community forums.” They also praised the ongoing and engagement and support the company provides to its clients.

Tanium provides unparalleled, endpoint management and security platform services, for the ultimate control and visibility at scale. But, according to the company, its true differentiator is its relentless commitment to customer success.

SME and smaller public customers receive world-class support via the company’s customer support centre. There they can access live technical support via an easy-to-use interface, with a common set of tools, processes and documents.

For enterprise customers, the company provides dedicated technical account managers (TAMs) and success teams. These partner with customers to drive critical business results, throughout the full lifecycle of technology adoption.

TAMs are assigned at the pre-sales stage to ensure they completely understand a customer’s business drivers. They remain part of the account team to assist through planning, training and technical support to deliver the best possible experience.

Tanium offers multiple resources to assist customers throughout the process of onboarding and implementation to growth and scale. This includes installation documentation, online manuals, user-oriented manuals, training materials and supplemental documentation.

The company also have a robust customer community that provides a space for customers to interact with each other alongside our experts to discuss best practices, product augmentations and industry news such as new vulnerabilities and emerging threats. The branded portal gives full access to chat forums, product documentation, training, product release notes and more.

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