Why empathy is critical for CISO success
The most successful IT directors know how to tailor their messages to the required audience, says Tom Venables, practice director, Turnkey Consulting
Almost all organisations are composed of disparate groups of stakeholders that have different priorities in their day-to-day operations.
Engaging with each of these groups in order to uphold the overall objectives of the enterprise is essential but can be a tough challenge – something that the CISO knows only too well.
The CISO occupies a precarious position. On the one hand they are accountable for managing the risks to the enterprise’s information assets, while on the other they are often dependent on several external factors to operate effectively – securing funding from the board to address key risk areas or seeking buy-in to security initiatives from distributed IT estates, application owners and administrators, for example.
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